About Us 

Genomiko online shopping Malaysia is owned by Lenggong Valley 

Enterprise. We sell apparel, t-shirts and shirts, original bags and 

perfumes. 

Shipping & Delivery 

Courier Charges 

Courier charges upon product manufacturer defect will be borne by Lenggong Valley Enterprise. 

Courier charges upon item made change due to customer change of mind will be borne by customer. 

Delivery 

Do expect to receive your parcel/s on working days only. 

• Minimum 3 to 5 working days within Peninsular Malaysia 
• Minimum 5 to 7 working days for Sabah & Sarawak 
• Minimum 7 to 10 working days for international deliveries 

*Except for Saturday, Sunday and Public Holidays. 

Do take into consideration that shipping may take up longer time during sale periods, holidays, extreme weather, heavy traffic, or unforeseen circumstances. 

We only deliver to official business and residential address to which order will be sent or shipped. 

Lenggong Valley Enterprise will not be liable for any orders lost made by courier in services or damaged made by recipient upon received. 

Any request for Authority to Leave without Signature will be at your own risk. 

Order Status 

Want to track your order? Get consignment email for Order Status Update 

with parcel tracking number information via genomikonline@gmail.com   

https://www.genomikonline.com.my 

OR 

Go to our website track page to check the status of your order: 

https://www.genomikonline.com.my/track-trace/ 

Page Break 

Q & A 

• Can I collect my order directly from Lenggong Valley Enterpriseoffice?  

-Unfortunately, we do not have Self Collection option at present. 

• My order/parcel did not arrive within suggested delivery time? 

– Please check the status of your order by clicking here: 

https://www.genomikonline@gmail.com/track-trace/   

OR 

Contact us at +60104542587 or email us at 

genomikonline@gmail.com for enquiries. 

• I submitted the wrong address, what should I do? 

1. In a circumstance that wrong address is indicated in the order and the package is delivered, Lenggong Valley Enterprise will not be liable for any replacement or refund. 

The delivery address cannot be changed once the order has been paid or delivered. 

OR 

2. In a circumstance that wrong address is indicated in the order, and the package is delivered, Lenggong Valley Enterprise will not be liable for any replacement or refund. 

An additional cost will be charged by the courier in services for change of address for the undelivered parcels with wrong/invalid address. 

 Please be aware and thorough when you type in your official 

delivery address and double check before submitting.  

Reminder: we do not ship to P.O. Box or Parcel Lockers.  

• Will I be charged extra for a re-delivery? 

– Yes. 

A re-delivery charge will be put based on the actual rate of re- 

delivery. Please contact our customer service for the exact re- 

delivery charges. 

I would like to have a refund, return, or exchange* my order, please? 

If you should request for a refund, return, or exchange, please 

send us email within 7 days from the date of received. The email 

should include the Refund Application Form as follows:

• Name: 
• Register email: 

• Address: 
• Contact no: 
• Order no: 
• Product name: 
• Receive date: 

• Return date: 
• Reason for return/exchange: (For feedback purposes) 
• Amount Request Refund: 
• Bank account details (full name/bank account number/which bank) 
• Kindly provide us with the email photo/s of the defect, damage 

or wrong item as a proof. 

*Applicable reason/s for return or exchange: 

– Wrong items/brands/size 

– Item/s damaged upon received not made by recipient 

Do you accept return or exchange gifts/items bought or received during promotional period? – No. We do not accept gifts/items for return or exchange which bought or received during promotional or seasonal events.