Unfortunately, we do not have Self Collection option at present.

Please check the status of your order by clicking here: 

https://www.genomikonline@gmail.com/track-trace/  OR Contact us at +60104542587 or email us at genomikonline@gmail.com for enquiries. 

1. In a circumstance that wrong address is indicated in the order and the package is delivered, Lenggong Valley Enterprise will not be liable for any replacement or refund. The delivery address cannot be changed once the order has been paid or delivered.
2. In a circumstance that wrong address is indicated in the order, and the package is delivered, Lenggong Valley Enterprise will not be liable for any replacement or refund. An additional cost will be charged by the courier in services for change of address for the undelivered parcels with wrong/invalid address.

   Please be aware and thorough when you type in your official delivery address and double check before submitting. Reminder: we do not ship to P.O. Box or Parcel Lockers.  

• Yes. A re-delivery charge will be put based on the actual rate of redelivery. Please contact our customer service for the exact re-delivery charges. 

If you should request for a refund, return, or exchange, please send us email within 7 days from the date of received. The email  should include the Refund Application Form as follows:

• • Name: 
  • Register email: 
  • Address: 
  • Contact no: 
  • Order no: 
  • Product name: 
  • Receive date: 
  • Return date: 
  • Reason for return/exchange: (For feedback purposes) 
  • Amount Request Refund: 
  • Bank account details (full name/bank account 
  • number/which bank) 

    Kindly provide us with the email photo/s of the defect, damage or wrong item as a proof. 

  • *Applicable reason/s for return or exchange:

  • Wrong items/brands/size 

  • Item/s damaged upon received not made by recipient 

• No. We do not accept gifts/items for return or exchange which bought or received during promotional or seasonal events.